CSA & OFT Guidelines
When contacting PRMS Ltd, we aim to give you the highest level of service and to adhere to our ethical principles as set out in our mission statement and to abide by the guidelines and codes of practice laid down by both the CSA & OFT.
The OFT is updating its debt collection guidance to ensure that all creditors, as well as debt collection agencies and debt purchase companies, adhere to expected standards of behaviour and competence when dealing with people in arrears or default on their credit accounts.
Copies of the OFTguidance can be found here
The CSA Code of Practice has become the benchmark for the collections industry, playing a central part in the creation of the OFT Debt Collection Guidance.
Copies of the CSA Code of Practice can be found here