Quality is important to our business as we value our customers and strive to provide an excellent service that is ethical, cost effective and within a considered framework.

PRMS have invested heavily in a database backed CRM system, which allows us to provide efficient cost effective quality debt recovery & credit control systems for our clients.

To ensure consistent service delivery we have implemented the following procedures to provide quality services. These procedures include:

1. Regular training for staff of all levels
2. Weekly team meetings with case holders
3. Weekly meetings with the customer
4. Regular emails to track case progress
5. Initial risk assessment of each case

In order to continue to measure and provide effective Quality Management Services, PRMS have implemented the following procedures in place, in order to continuously improve our services and exceed customer satisfaction. These processes include:

1. Surveys to measure customer complaints
2. Regular reviews of internal management processes
3. Monthly reviews of the performance and cost effectiveness of suppliers

Our quality policy is available 24 hours a day, 7 days a week, 365 days of the year at our website, www.prmsltd.co.uk. All employees have access to our intranet site and are given paper copies as part of the employee induction process.

Although the Managing Director is the lead officer with responsibility for Quality, within the company, ALL employees and suppliers are encouraged to be stakeholders.

In order to measure any changes and implement them, our policy is reviewed on a yearly basis at our AGM. However in order to ensure a prompt response to any amendments, these processes will be monitored on a daily basis to ensure day-to-day consistency and accountability.

Clayton M Coke
Managing Director
3rd March 2008